Customer satisfaction in the 21st Century: Is your business digitally equipped?

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24-7-2019 customer satisfaction SOCIAL MEDIAA happy customer equals a happy bottom line – but without digital transformation, neither of these are attainable.

The advent of digital has not only changed the way business is done, it has also significantly changed what is undeniably the most important factor responsible for the running of a successful business – customer satisfaction.

In today’s fast paced, digitally charged world, customers want – and indeed, expect – an extremely high quality, and personalised experience from the companies they choose to spend their money with.

As well as dictating the modern-day customer’s escalated expectations, the pervasiveness of digital has prompted companies to be far more accountable, with consumers no longer hesitant to voice their dissatisfaction publicly, thanks to the plethora of social media platforms they have at their fingertips.

It really is a dog-eat-dog digital world out there and, for businesses to thrive – and even survive – they need to offer their customers convenience, speed and seamless service – not to mention assurance that their personal data is 100% secure.

This is where digital transformation comes in. Digital transformation is essentially the implementation of new technology and software tools, primarily reliant on cloud computing, to the end of solving problems and delivering solutions faster, with less operating inefficiencies and costs.

For many businesses, especially those with high levels of bureaucracy, digital transformation may appear to be a long road, but partnering with the right solution provider will facilitate a swift and smooth ride – with the guarantee that your business will come out on the other end more empowered, and able to deliver a far richer customer experience.

As a leading provider of digital solutions that are enabling businesses across the globe to successfully transform their operations, SigniFlow has seen first-hand how the advantages of digital transformation outweigh any change management issues that go with effecting the change.

The benefits, to mention only a few of the most prevalent, include increased profitability, improved customer satisfaction, reduced risk, heightened levels of compliance and more streamlined processes.

The bottom line: Digital is the new oxygen. In order for companies today to firstly survive, and to keep up with their competitors and their customers’ evolving expectations, digital transformation is an absolute must.

SigniFlow is a core workflow and cryptographic digital signature engine that works either on its own, or fully integrated with existing core business systems.

Using only the most advanced & trusted digital signature technologies known to man, SigniFlow offers powerful workflow functionality and ease of document distribution to automate any business process.

To find out how SigniFlow can help your business achieve digital transformation, visit www.signiflow.com or contact us on the relevant number below:

International Contact Centre: 002710 300 4899

South Africa: +27(0)11-516-9403

Americas: +1-603-717-4248

United Kingdom: +44(0)208-611-2681

Top ten benefits of digital signatures

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We have compiled a list of the main benefits we’ve seen from companies that have implemented digital signature solutions.  

Blog Digital Signature benefits

The technology we have at our disposal today makes for exciting times, with ever-evolving digital tools drastically changing the way business is done.

As an international provider of digital solutions, SigniFlow is grateful to be at the forefront of this exciting era, and to see the different ways in which our solutions empower businesses of all sizes to streamline processes, become compliant and ultimately serve their customers better.

On the back of this, we’ve put together a list of the top ten benefits we have seen at play in the businesses we serve with our solutions, which have secure digital signatures at their core.

  1. Document Security. Nobody wants to have to go into crisis management mode when important paper documents are stolen, misplaced or destroyed due to a fire, flood or other unforeseen disaster. The fact is, these things happen – and prevention is always better than cure. Digital document management and storage eliminates the chances of physical records going missing or being destroyed.
  2. Company image. Using digital signatures and finalising contracts and agreements so much faster than expectations have always dictated shows clients your business has the latest technology in place, and is serious about efficiency. For one of our clients, the fact that they used a digital signature and workflow solution turned out to be a differentiator when it came to them getting a deal.
  3. Corporate social responsibility. There is without doubt increased awareness and a higher expectation for companies to be environmentally aware nowadays. Using digital signatures and supporting a paperless business model demonstrates that you as a company are aware of the impact using paper has on the environment, and willing to employ solutions to minimise damage. Paper pollution causes serious adverse effects to the quality of air, water and land around us. Not only is discarded paper a major component of landfill sites, paper recycling in itself is a major source of pollution, given all the sludge that is produced during de-inking.
  4. Time management. There is nothing more time consuming – not to mention frustrating – than having to spend hours searching for physical documents that went through a lengthy manual signing, managing & storing process – and straight into a proverbial black hole. Digital Signatures turn hours – sometimes days or even weeks – into mere minutes by allowing you to quickly find the required documents, on a secure server, and then action them.
  5. Simplification of processes. One of our recently acquired customers were pleasantly surprised to see how simple going digital and paperless was, and how quickly our solution was able to save them time and money by simplifying day-to-day business processes. “We initially thought the change to digital processes would complicate things and take so much time to implement, but it turns out it was simpler than any single manual process we’ve done in the past, and our employees were happy and quick to get on board and move away from old manual contract signing and filing systems.”
  6. Customer satisfaction. We love to hear feedback from our customers about their customers, because we understand how much value a customer holds for a company. While organisations stand to benefit hugely from going paperless – in both monetary and time-saving terms – the customers they serve reap just as many rewards, including convenience, speed and efficiency. At the end of the day, a happy customer means a happy bottom line.
  7. Eradication of fraud. It’s no secret that any semi-skilled con artist can forge a physical signature. Digital signatures completely eliminate the risk of forgery, because they are backed by a unique digital identity, based on globally accepted Public Key Infrastructure standards. There is no higher level of security when it comes to signing a document.
  8. Legality. One of the things we frequently get asked by customers, is whether digital signatures are legally valid across all parts of the world. The answer is yes. SigniFlow digital signatures were developed with both security and compliance at their core, and are compliant with European, US, South African and international regulations for electronic transactions and trust services. Our solution uses state-of-the-art digital cryptographic signature technology that allows businesses and their customers to sign documents remotely and securely, with the sound knowledge that they are signing with signatures that are legally binding.
  9. Money savings. This is probably the most immediately raved about benefit see when companies deploy digital signatures. Apart from the obvious money-saving benefits that come with not having to print documents out, such as no more paper, ink, printers and maintenance, there are other associated cost savings enabled by digital document management and storage, such as needing less physical office space (which is often one of the biggest expenses a company has), and document distribution.
  10. Audit trails. In business, the ability to trace documents to their origin is crucial – not only for internal records, but also for the sake of transparency, compliance and protection of company information. Our digital signature workflow system provides businesses with a full digital audit trail, kept with documents in the SigniFlow workspace, stored on secure servers.

For more information on our solutions, visit our website www.signiflow.com or contact us by submitting an online query HERE or calling us: International Contact Centre Tel: 002710 300 4899 / From South Africa Tel: 011 516 9403.

Introducing the most powerful consumer signing tool in the world

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happy-computer-woman logoThe SigniFlow team has come up with a sophisticated and secure – yet simple and easy to use – consumer signing tool, set to revolutionise the digital signature market in 2019

When our clients – and the market they serve – speak, we listen. Carefully. So when a number of SigniFlow clients, who serve private customers from all walks of life, told us they needed an uncomplicated signing tool that could be used by anyone, anywhere and on any device – without security ever being jeopardised – we put our heads together and came up with what we have dubbed EasiSign.

Simple and unassuming by name, EasiSign is by no means that at the core. On the contrary, EasiSign is the most powerful consumer signing tool yet. Paradoxically, our latest consumer signing tool is something so intricate and sophisticated, something so watertight and secure on the inside, yet on the surface – for the end user – a simple, clean and uncluttered, easy-to-use interface.

Currently in Q4 2018, EasiSign is only available to customers with existing, or new, SigniFlow Hybrid Server licences. EasiSign is set to officially be launched into the SigniFlow technology stack during Q1 of 2019.

This revolutionary consumer signing tool will essentially replace the existing signing interface when SigniFlow Version 4 is launched during Q2 2019. Don’t get us wrong – the current interface in SigniFlow Version 3.3 is a great business process tool – but we have learnt that for private consumers, especially in the lower LSM groups, signing documents electronically can be overwhelming.

EasiSign eliminates complexity entirely. It is fast and very easy to use, on any device. Best of all – you can rest assured that security and authentication will never be compromised.

The A, B, C of EasiSign

With EasiSign, the authentication configuration can be set by each customer, and on a document level.  Authentication methods include any one, or a combination of, any of the following options: full registration, ID number verification and input matching, SMS One Time Pin (OTP), USSD OTP, password and email verification.

EasiSign is mostly driven by API integration with document composition systems or enterprise resource planning systems (ERPs) in the background producing the documents, and triggering the SigniFlow EasiSign workflow.

The new interface features a multi-document portfolio environment that simulates attachments to an email, and can group multiple documents together – which are then presented to the signer as a single document, for easy reading.

EasiSign also features a secured document upload portal, through which the sender (workflow creator) can request that the signer upload additional documents (such as proof of residence, identity documents, etc) when signing.

A great tool for carrying out FICA processes, EasiSign also has huge advantages in terms of the POPI Act, which calls for stringent private information protection.

EasiSign is included free of charge with any SigniFlow licence and, as always, there are no costs involved for the consumer, who can sign in EasiSign using their free SignFREE licence.

Existing Hybrid Server customers that wish to switch to EasiSign, can do so without any cost implications.

For more information on our awesome new consumer signing tool, contact the team via support@signiflow.com  or phone:

South Africa : (+27) 10 300 4898

Americas: (+1) 603 717 4248

Europe: (+32) 494 102 095

SignFlow broadens horizons, rebrands as SigniFlow

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SignFlow rebrandWe have spread our wings and taken to international shores…introducing our new, fresh look.

As a South African technology team with a spirit of innovation at the heart of our being, change and growth are two things we at SignFlow prize very highly.

Which is why we are so excited to announce that SignFlow has spread its wings, recently journeying beyond the African continent, into Europe, the United Kingdom and the Americas.

As an embodiment of this globalisation, we have decided to consolidate our local and international branding, which goes hand in hand with a fresh new look – including an awesome new website and epic new logo…

Introducing SigniFlow

The international offering of SignFlow (.co.za) is called SigniFlow (.com), which – as of May 2018 – is officially the successor to SignFlow.

While all old and existing marketing and training material and other content will still be branded as SignFlow – along with the old logo and look – it all remains 100% relevant.

SignFlow has been around for a few years, having made indelible footprints in cyber space, so the transition to SigniFlow is going to take some time. Our focus right now is on all of our branding going forward, so all new material and content will be branded SigniFlow.

What does this mean for you?

Well, to cite Coca-Cola, “Brand new look. Same great taste.”

SigniFlow, like SignFlow, is still the same world-class, local solution it has always been – just with a facelift. Think of it as a better looking version of the same great product.

SigniFlow is still Proudly South African. Nothing in terms of ownership of SignFlow has changed. SigniFlow – the new, fresh-faced SignFlow – is a 100% South African-owned product.

SigniFlow is also proudly protective of what matters most our customers: sensitive data. In terms of the storage of and access to your valuable files and data, fear not – this, too, remains unchanged. Your files are exactly where they were before, and still just as safe and secure as they have always been, in our South African data centres.

Finally, putting the cherry on top of this exciting transformation, the South African SigniFlow system is currently being revamped, and will be updated with the release of SigniFlow v4.0 during the third quarter of 2018.

Exciting times ahead, indeed. Onward and upward!

Please don’t hesitate to contact us with questions or for more information on 010 300 4899 or support@signflow.co.za.

CREDIT CHECK

BE A SME, BUT THINK LIKE A CORPORATE

How a SME business can manage CREDIT RISK like a Corporate

Credit Check is an extremely helpful tool that allows businesses across South Africa to find out exactly what they are financially getting involved with before entering into any type of credit agreement. You don’t want to end up chasing around your debtors; the Consumer credit check system saves you time and money by preventing you from getting involved with individuals and the Business credit check with companies that have a history of defaulting on payments. It is your right to demand financial transparency whether it’s in relation to an individual credit check or a business credit check and it’s recommended to review all the information you can find before entering into any agreements or deals.

The Credit Check systems are designed with you in mind, as more and more businesses fall victim to scams and scam artists every year. In order to protect yourself and your financial well-being, it’s necessary to know the complete financial history of whomever you are doing business with. In the past it was easier for scam artists to cleverly erase or cover up their dodgy financial history, but with online credit check systems, businesses can be proactive in protecting themselves by ensuring they aren’t dealing with financially irresponsible parties.

How Credit check systems works

Start by digging into the individual or businesses’ financial background reports. Credit bureau data from TRANSUNION, XDS and EXPERIEN combined with data from CIPRO, SARS and the DEEDS OFFICE will prove to be very useful in uncovering any financial defaults and fraudulent information on credit applications and contracts. With these reports you will have access to business registrar and consumer identification information, which you should compare to the potential client’s credit application information to be sure that all the information matches up. You will also be able to see directors details, history, trade and bank history, business default information, listings and judgements containing all information recorded against that business or consumer.

Once you have all the necessary records in your possession and you’ve read and understood the information, you’ll be able to make an informed decision regarding how to move forward. Being proactive and protecting yourself and your business is the best way to defend against a likely defaulter.

For one the most comprehensive online SME Credit Check solutions in South Africa, visit www.PBVerify.co.za

Pitney Bowes SA launches pbVerify

On the 1st January 2013, Pitney Bowes SA launched pbVerify – Online Credit, Trace and Deeds search services for small to medium sized enterprises (SME) on www.pbverify.co.za

pbVerify is a web-based system that was also designed to cater for Pitney Bowes’ pbSecure anti-fraud document security solution and is extremely feature-rich, providing businesses with instant access to various Credit check, Consumer trace and registrar information. The system was originally designed as an online credit vetting tool for businesses to do background credit checks and analysis of their debtors and prospective credit clients. Today the system features so much more, with added functionalities that include:

  • Business registration verification through CIPRO
  • Business Director verification through CIPRO
  • Business VAT number verification through SARS
  • Consumer ID verification through Home Affairs
  • Deeds Search (seven different types)

The system offers credit bureau reports from three of South Africa’s largest credit bureaus, namely:

The credit bureau searches include:

  • ID Verification
  • Consumer Trace
  • Consumer Credit Check
  • Business Credit Check

pbVerify also boast with one of the most comprehensive Consumer Trace systems on the South African market, used by tracing agents and businesses to locate Consumers and Directors whom have defaulted.

Part of the pbVerify offering also includes an Application Programming Interface (API) access to ID verification data on the Pitney Bowes Information System (PBIS) SOAP server that can integrate with any application. This allows system integrators instant live access to XML ID verification data.

For more information on pbVerify or pbSecure, please contact Leon van der Merwe, Senior Solutions Consultant at Pitney Bowes South Africa on 011 516 9400