Geospatial tech solves FICA, KYC challenges

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geospatial image.PNGpbVerify’s ground-breaking KYC API transforms laborious manual processes into fast, effective and secure verification.

In our ongoing quest to build a digital future based on holistic online solutions to help our clients maximise operational efficiency, pbVerify has developed a Digital KYC API like no other.

Designed for institutions accountable to the Financial Intelligence Centre Act (FICA) – specifically its know your customer (KYC) requirements – our Digital KYC API (application programming interface) takes the pain out of the on-boarding process for both accountable institutions, and their customers.

pbVerify’s API transforms an onerous, time-consuming and expensive manual process into a convenient, fast-moving and inexpensive online one.

KYC hurdles

KYC, a risk-based assessment of customers (individuals and businesses), is an integral part of FICA which makes it incumbent on accountable institutions to carry out extensive due diligence on all financial services applicants.

This typically involves a list of documents, including minimum requirements such as proof of residence and proof of identification for individuals; and evidence of shareholding, director information and company history for businesses  (either originals, or sighted by an institution employee).

Steeped in red tape and paper documents, the manual KYC process has long been the bane of institutions and potential customers alike. Not only is it costly and time-consuming, it can be incredibly frustrating, given South Africans’ unique circumstances.

Moonstone, a Stellenbosch-based independent support network for financial service providers, cites residential transience and “an inefficient postal service” as aggravating factors in the KYC process.

API answer

Instead of spending unnecessary time and money trying to acquire the list of documents and physical verification required by FICA’s KYC rules, financial institutions can now – by running pbVerify’s Digital KYC API – get identification and residential verification directly from the HANIS (Home Affairs National Identification System) and SACRRA (South African Credit & Risk Reporting Association) databases, respectively, instantly and online.

Coupled with advanced algorithms, which were built to eliminate all the challenges South African address databases face, this makes pbVerify’s latest solution the most powerful one on the market.

In a nutshell, the KYC API works like this:

  1. Applicant requests an account with a registered credit provider.
  2. Applicant completes the credit provider’s online form, linked to the pbVerify KYC API.
  3. Applicant’s identification information (names and ID number) are instantly verified against the HANIS database.
  4. Applicant’s address (residential information) is verified against the SACRRA database, based on two parameters set by the credit provider, i.e. over what period – 3, 6, 12, 24 or 36 months; and how many address matches required, obtained from other credit providers.
  5. If the Digital KYC API returns the applicant’s address data as matching the database, as per credit provider’s criteria, the system automatically approves the KYC process.
  6. The system sends a response to the compliance department, indicating whether or not the consumer is FICA compliant.

API differentiator

What sets pbVerify’s KYC API apart from other digital KYC verification products on the market, is the advanced method is uses to not only effectively, but to irrefutably verify applicants’ information.

Our API uses geospatial technology, as well as multi-paradigm geodistance algorithms, to determine and compare address data between data received from applicants, and data on file from at least one hundred registered credit providers across South Africa.

Essentially, our technology loops through credit provider data to find similar address matches, within the said specified time parameter (3 to 36 months), within a few metres of the pinned geolocation of the applicant’s input.

One of the biggest challenges in South Africa when it comes to address verification by credit providers, is the fact that many citizens live in townships and townhouse setups, where the address does not conform to the standard street address format.

To overcome this challenge, pbVerify’s algorithm pinpoints the applicant’s address via geospatial location, strips all anomalies and/or conflicting information from the address, and finds other credit providers that have similar address details. Only if these are also within a few metres of the applicant’s original input, will the API accept the address and report the credit provider sources where it was found.

In other words, only if enough data exists to satisfy your unique KYC requirement-settings, will the API return positive results, together with the source of the data matches, e.g. Vodacom, Edgars, FNB Home Loans, etc.

Apart from the immediately evident advantages of replacing manual with digital – primarily time and cost savings – pbVerify’s Digital KYC API underpins POPI (Protection of Personal Information) Act compliance, it adds another dimension in terms of security, and it removes the probability of human error.

 

[REFERENCES]

  1. gov.za – Financial Intelligence Centre Act, 2001 (Act No. 38 OF 2001)
  2. Financial Intelligence Centre – The FIC Act
  3. Financial Intelligence Centre – Frequently asked questions
  4. Moonstone – KYC– Knowing your client or killing your client?
  5. FNB – KYC/FICA information portal
  6. Investec – KYC Requirements

 

Data protection D-day is here – SA companies take heed

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gdrpGDPR is here, and for organisations that deal with any personal information relating to EU member states, non-compliance will be ruinous.

The countdown has ended. D-day for enforcement of the European Union’s (EU) General Data Protection Regulation (GDPR) is here.

As of today, 25 May 2018, penalties will begin rolling in for organisations that have not yet taken the necessary steps to ensure they are compliant with this restructured – and considerably more stringent – set of data protection regulations.

The GDPR is a regulation borne out of the European Parliament, Council of the European Union and European Commission’s joint intent to strengthen and unify data protection for EU citizens.

But just because the GDPR is an EU regulation, South African organisations are by no means off the hook. On the contrary, experts warn, local companies need to take the GDPR – positioned as one of the most significant changes in data privacy regulation in 20 years – very seriously.

The inescapable fact is, any South African company that handles personal data connected to the EU has to comply with the GDPR, and failure to do so will be met with the same major consequences EU organisations face for non-compliance.

Far-reaching forces

Over recent decades, not only has personal data has become an increasingly important corporate asset that needs to be handled with extreme care, it has also become geographically agnostic. This means that, today more than ever, with the exponential growth of data propagated across borders, organisations globally need to take a staunch and unified approach to guarding it.

South African organisations, big or small, are no different – and the GDPR is not the only government-led product of this hugely digital age, nor will it be the last, it is merely the latest one to be enforced.

Leilani Smit, compliance professional at Smit Compliance (Pty) Ltd, notes that the GDPR applies to any local organisation that holds or processes data on EU citizens, regardless of the location of its head office. “This includes companies that have employees in the EU, sell or market products or services in the EU, or partner with EU organisations.”

Leon van der Merwe, head of digital at customer communication firm PBSA and director of local digital signature and workflow solution SignFlow, adds that any South African entity controlling or processing data relating to EU citizens is affected by the GDPR. “Controlling refers to any organisation that states why and how data is processed, while a processor is any party doing the actual processing of the data, whether based in the EU, or not.”

World Wide Worx MD, Arthur Goldstuck, says the effects of the GDPR will be far-reaching due to the fact that the EU is SA’s biggest trade partner. “[On top of this], any company that does business with a company that has to comply with GDPR, will also have to comply, to ensure the client is in compliance.”

GDPR vs POPI

Fortunately for SA, details around the country’s own local version of data protection policy – the Protection of Personal Information (POPI) Act – have been highly publicised since 2013, and many companies will already be familiar – some even largely compliant – with what is expected of them in terms of data protection.

Summing up SA’s POPI Act, Michalson’s says: “Essentially, the purpose of [POPI] is to protect people from harm by protecting their personal information. To stop their money being stolen, to stop their identity being stolen, and generally to protect their privacy, which is a fundamental human right.”

Although – unlike the GDPR – it is still not known when POPI will come into effect, what is known is that companies will have a one-year transitional phase in which to comply once POPI’s implementation date is made public.

Smit says, should a local company already be compliant with international legislation such as GDPR, the implementation of policies to comply with POPI “should be a breeze and not require anything other than normal company practices and procedures”.

Van der Merwe says POPI and GDPR are similar in that both are intended to strengthen the protection of individuals’ personal information and privacy, and it is precisely this element – intention – that is key here, says Goldstuck.

The high price of non-compliance

Another area in which both sets of rules are similar, is in the hefty fines that come with non-compliance.

In a nutshell: breach rules laid out in the POPI Act, and face a R10 million fine and/or a jail sentence; fail to comply with the GDPR’s regulations, and be prepared to be slapped with a fine of up to €20 million (about R290 million) – or 4% of annual sales (whichever is greater).

Smit comments: “In South African terms, POPI already poses strict penalties for non-compliance, however as far as our Rand stretches, the GDPR’s penalties will definitely cause sleepless nights.”

Although possibly the biggest concern for companies, Smit notes that financial implications are not the only implications they should be worried about. “Not only can non-compliance result in fines and penalties set by the legislation itself, but [the] reputational damage of not processing information correctly, can often be more damaging that the initial penalty itself.”

It is this high price of non-compliance IT and legal experts hope will drive South African companies to do the right thing – not only for themselves, but ultimately for their customers – and fervently strive to meet GDPR compliance criteria.

Consumer-centric control

Van der Merwe says it is all about the consumer. “Both GDPR and POPI were ultimately created to protect the consumer’s privacy. We are all someone’s consumer, and even small businesses owners need to think carefully and logically about areas in their business where personal information is processed or stored, and what vulnerabilities may exist in their processes.

“For instance, we all receive CVs that contain heaps of personal and even sensitive information. Often, after a host of interviews, only the person’s CV that is employed, is securely transferred to a digital or physical vault in HR. What happens to the rest of the CVs that did not make it? It is the responsibility of any business to have policies and procedures to timeously and responsibly destroy such information. Simply identifying these vulnerabilities and implementing logical measures to manage them, is a good start for any size business.

“GDPR is a good thing that could be very bad news for companies, if they fail to provide evidentiary and auditable processes and adequate IT security to protect personal data.”

Goldstuck adds that it is not only important, but essential, that South African companies have a global view on data protection. “Something as simple as having a website hosted on an international platform can make a company liable to sanction under GDPR.”

Teaming up with tech

When it comes to local companies complying with the seemingly daunting and complicated GDPR in a relatively pain-free way, experts agree technology will be key. Software systems that offer automation, content management, enterprise resource planning and accounting, among others, will become a lifeline for many companies in their quest to comply.

Van der Merwe says existing paper-based processes and antiquated electronic systems that were created prior to factors such as the GDPR and POPI, pose major risks of contravening their laws and directives. “It is all about how businesses – and governments themselves – are going to align their physical and data processing practices with the new requirements and legislation. New regulations that enforce concepts such as the right to be forgotten pose major challenges if not considered in the process from the outset.”

Goldstuck says, while the data protection laws necessitate considerable changes in the ways businesses operate and interact with customers, good compliance systems will provide most of the safeguards they need.

“Businesses will have to get permission for almost every interaction with customers, they will have to become more discerning in what information they require from customers, and they will have to institute strict compliance systems to ensure they do not fall foul of these laws. As a result, compliance officers, CIOs and CTOs will have more direct roles to play in customer strategy.”

Don’t delay

Although not yet enforceable, the commencement date for POPI has been looming large on the horizon for some time now, with many expecting it by the end of 2018.

Despite this, say experts, many organisations are far from being ready. Goldstuck says: “Most large businesses have geared themselves up to comply with POPI, although many have not put this gearing up into effect. However, there is also an impression that many companies are simply not bothering until they are forced.”

Forrester’s 2018 predictions indicate that a whopping 80% of firms will not comply with GDPR regulations by May this year.

This has to change – and fast – says Smit. “Businesses can no longer just take a backseat and hope this will pass by or fly over.  Active steps will have to be taken in an organisation, for instance staff training, risk assessments and creating an ethical culture within an organisation, specifically with regards to processing personal information.”

 

 

[REFERENCES]

  1. EUR-Lex – Access to European Law
  2. org – Web learning resources for the EU General Data Protection Regulation
  3. Government Gazette (justice.gov.za) – Act No. 4 of 2013: Protection of Personal Information Act, 2013
  4. Michalson’s – POPI Act Summary in Plain Language
  5. Forrester – Predictions 2018: A Year of Reckoning

Data protection: SA companies need to take a global stance

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how-to-comply-with-the-data-protection-act-457501399With the implementation of the EU’s data protection laws just around the corner, local entities need to study up on how it could affect them.

D-day for implementation of the European Union’s (EU) General Data Protection Regulation (GDPR) is just three months away – and South African organisations are by no means off the hook.

If you are a South African entity that handles individuals’ personal data, you will be acutely aware of our country’s data protection law – the Protection of Personal Information (POPI) Act – but have you considered how the looming GDPR affects the way you manage clients’ personal information?

The fact of the matter is, if you are a locally-based business that offers goods or services to EU customers, you also deal with personal information or data relating to EU citizens’ – and you are just as responsible for complying with the GDPR as any EU business.

Leon van der Merwe, head of digital at customer communication firm PBSA, points out that any entity controlling or processing data relating to EU citizens is affected by the GDPR. “Controlling refers to any organisation that states why and how data is processed, while a processor is any party doing the actual processing of the data, whether based in the EU, or not.”

GDPR vs POPI

Van der Merwe says it is crucially important for local companies with dealings abroad to do their homework and familiarise themselves with the GDPR’s ground rules. “Companies could be fined heavily under GDPR regulations if they fail to provide evidentiary and auditable processes, as well as adequate IT security, to protect personal data.”

The GDPR is a regulation borne out of the European Parliament, Council of the European Union and European Commission’s joint intent to strengthen and unify data protection EU citizens.

Non-compliance with the GDPR comes with a hefty fine of up to €20 million (about R290 million) – or 4% of annual sales.

Similar to SA’s POPI Act, the GDPR is all about data protection. Data includes things like a person’s name, email address and phone number, as well as information collected by website cookies like internet browsing habits.

Breaching rules laid out in the POPI Act comes with a R10 million fine and/or a jail sentence.

Van der Merwe summarises the parallels between the two data-protection directives: “POPI and GDPR are similar, in that they both aim to strengthen the protection of personal information. They differ in their approach, in that the GDPR takes a wider, more global perspective that includes anyone, anywhere either controlling or processing – or both – data relating to EU citizens.”

Auditable business processes

A big part of compliance, when it comes to both the POPI Act and the GDPR, specifically involves audit trails – something PBSA’s digital signature and workflow product, SignFlow, is heavily centred on.

For evidentiary purposes and in order for any company to assert GDPR compliance, the automated management of an audit trail is imperative.

Van der Merwe says SignFlow is can assist customers in their strategy to automate and digitise processes in a responsible and compliant manner. “Business Process Automation is at the forefront of our technology development at SignFlow, including tools like DocFlow, CaseFlow and our digital customer on-boarding tools.”

At the core of SignFlow, he says, is Public Key Infrastructure (PKI). “PKI manages users’ private keys, and signs and secures documents using Public Key Cryptography. Not only does this make documents tamper-evident after they’ve been signed, but the entire operation is conducted in a secure network over encrypted secure socket layers between the public, personal devices and private servers.”

Unlike paper files and systems managing email attachments, this portal fully controls and audits the workflow and communication channels between interacting parties. “This greatly reduces the risk of data leaks,” says van der Merwe.

“The system enhances non-repudiation, creating a digital trail of undeniable events that prove intent and identity.”

With GDPR set to come into effect on 25 May 2018, and the high stakes attached to non-compliance, South African companies simply cannot afford not to take a global view on data protection. “The protection of personal information goes far beyond just the POPI Act for local companies dealing with international customers,” says van der Merwe.

 

[REFERENCES]

  1. Digiday – For the GDPR-curious: WTF is the Article 29 Working Party?
  2. The Digiday Guide to GDPR (PDF)
  3. The Sun – What is GDPR, what does it stand for, when is the deadline in 2018 and how can you check if a business is compliant?
  4. Michalsons – What does the GDPR mean for the POPI Act?
    POPI commencement date or POPI effective date starts the clock
  5. Wikipedia – General Data Protection Regulation
  6. IOL – Protection of Personal Information Act soon to become a reality
  7. ITWeb – Unpacking the POPI Act: The ins and outs of protecting personal information

PBSA upgrades to Relay inserter range

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Relay 3000 & 4000The customer communication firm has just launched a new suite of mail folding and inserting machines that will fit any size business’ needs.

Being a company that believes in moving with the times – and bringing its customers only state-of-the-art technology – PBSA has upgraded its folding and inserting machines to the Relay range from global technology company Pitney Bowes.

The move gives pbOffice – the division of PBSA that provides automation solutions to serve mailing, marketing and communication applications for small and medium-sized enterprises – the ability to better serve its customers by being able to more accurately align machine specifications to specific application needs.

Quieter to operate and more aesthetically pleasing, the new Relay inserter range is more office-friendly. More importantly though, the Relay ranges drives higher performance, increasing productivity and allowing you to focus your time and energy on driving your business.

The Relay range of inserters comes with a number of vital features and scores of benefits. These state-of-the-art machines come with guarantees of:

  1. Data protection for your customers: This is an invaluable benefit, especially given the country’s personal information laws (does the term POPI Act ring any bells?).
  2. More productivity, less wasted time & money: Relay inserters offer a proven, easy-to-use platform that delivers fast, accurate and affordable mail assembly.
  3. 100% Accuracy – every time: The Relay range of inserters was specifically designed to deliver accurate, reliable processing of mail – so you can be confident your mail is not only getting out on time, but the right information is getting to the right customer. Every time.
  4. Ease of use: Even if you’re not technically inclined, you can be up and running with your Relay inserter in no time, ensureing your monthly mail gets out quickly and easily.
  5. Customisation: You shouldn’t have to tailor your mail programmes to the limitations of your equipment. With the Relay range of inserters, you have the ability to process various sizes of letters with the option of processing flat-sized envelopes or mailers.

For more information and model specifications relating to the various machines offered by pbOffice, click on the links below:

For more information on pbOffice products and services call 010 300 4893.

FICA compliance made easy

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SA’s leading data bureau gives businesses the key to pain-free compliance.

Although the Financial Intelligence Centre Act (FICA) came into effect almost a decade and a half ago, it is as relevant today as the day it was conceived.

Instituted in 2003 to curb financial crimes, such as money laundering, tax evasion, and terrorist financing activities, FICA is a law that all financial institutions need to comply with. This includes any business that provides credit facilities in any form – whether assets like houses and cars, or retail items like mobile phone contracts and appliance/clothing accounts – or cash in the form of loans.

FICA basically makes it incumbent on all aforementioned financial services companies to reassess their entire client list, in order to ensure that all clients’ identities and finances can be verified. Think of it as a sweeping credit check of every person in an existing database – it is a means of identifying any individual who could potentially pose a threat to your company.

As with any law governing how businesses handle customer identification and verification processes, and how they manage records, FICA is multifaceted, and comes with severe penalties for businesses that are non-compliant.

Pain-free compliance

But, as daunting as this may sound, it does not need to be – nor does FICA compliance need to be another headache you have to deal with as a credit providing company.

South Africa’s leading data bureau, pbVerify, offers a range of services to make your path as a business striving for FICA compliance as straight as possible.

A division of pbDigital, under Customer Communications firm PBSA, pbVerify is essentially a credit risk management tool for any size business in South Africa that grants credit accounts and payment terms to other businesses and/or to South African consumers.

pbVerify’s online web-based tools help companies assess credit risk by evaluating the credit history of any business and its principles and/or any consumer a company wishes to grant credit terms to. This is done via multiple credit bureaus and other business critical data providers, through one easy-to-use website.

Included in pbVerify’s suite of services, are the following consumer credit check products, which offer your business a painless means of becoming FICA compliant:

Consumer traces for address validation: facilitated by three of South Africa’s main data credit bureaus – XDS, TransUnion and Compuscan – pbVerify’s consumer trace service gives you access to consumers’ latest  contact information.

Bank account verification: pbVerify’s Bank Account Verification Service allows you to efficiently verify the bank details of a consumer, and determine the status of their account – whether the account is currently active, open or closed and whether it has been open for more than three months. The service is available for the 5 major banks in South Africa only.

CIPC Company & Director Verification: pbVerify’s CIPC Company Search Report – one of the most advanced CIPC search tools in South Africa – allows customers to easily retrieve and verify all registration information related to any registered South African business and its principles. Complementing this search too, is the CIPC Director Search Report.

ID Verification: The pbVerify Home Affairs ID Verification tool is used to determine the correct identity information on South African citizens. (This validates the consumer’s identification, but does not confirm whether or not they are credit active)

Alongside this, pbVerify’s ID verification API is used by various corporations, retailers, telecommunications companies, online service providers and system integrators to instantly verify identities for an range of different functions, including customer identification at point of sale, fraud prevention, online transaction verification, customer relations, human resource software and more.

Portfolios feature aids POPI, FICA compliance

doc dSignFlow’s secure multi-document portal, Portfolios, offers businesses a reliable means of complying with stringent regulations.

There are two well-known and much-publicised Acts that make South African businesses shudder in their shoes – the Financial Intelligence Centre Act (FICA) of 2001 and the Protection of Personal Information (POPI) Act of 2013.

The two pieces of legislation have much in common. To begin with, they both have to do with how your business deals with customer identification and verification processes, and how it stores and maintains customer and transactional records. Secondly, there are severe penalties associated with non-compliance – severe enough, in many cases, to cause irreparable reputational and financial damage.

Third of all – and this is the good news – SignFlow can help you comply with both. Our digital signature workflow solution offers you an efficient and sure-fire means of making sure your business processes and IT systems are up to scratch when it comes to compliance with both these Acts – so you need no longer shy away from the dreaded “F-word” and “P-word”.

Portfolios

FICA and POPI compliance largely comes down to how you transmit, maintain and store customer data and, while the sheer volume and variety of data may make the process seem very complicated, SignFlow’s Portfolios feature offers you a surprisingly simple means of tackling it.

A SignFlow Portfolio is basically a portal where you can accumulate multiple documents that have been through a workflow and signed, in combination with documents that are just uploaded and stored.

Because there is no email (which is inherently insecure) involved and all documents are uploaded through a secure, encrypted channel, to an online portal where they can only be accessed by the individuals authorised to access them, Portfolios is an invaluable tool to have in your arsenal when you are striving for FICA and/or POPI compliance.

Let’s take an insurance company, for example:

  • The company requires identification and proof of residence documents (documents required by FICA that both also have a bearing on POPI) from a client.
  • That same client needs to sign a contract, which contains personal and financial information, and send it back to the company.
  • SignFlow Portfolios enables you and your client to upload and share documents (both signed and unsigned) via an encrypted portal.
  • There is no emailing, printing or scanning of documents involved at any stage.
  • All your client’s information is kept neatly in one designated, easy-to-access and searchable databank.

Given that the implementation date for the POPI Act is expected to be set this year – and in light of the FICA failures* we have seen in the past, you are under more pressure than ever before to make sure your business complies. Contact SignFlow today for more information on how we can ease the pressure and give you total peace of mind.

* In April 2014, the South African Reserve Bank fined the country’s four largest banks R125 million collectively for failing to comply with FICA. (www.sanews.gov.za)

PBSA shredders underpin POPI compliance

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shredder-generic-picThe company’s hard drive shredders offer local businesses a sure-fire way of complying with the act’s stringent data protection laws.

This year, the implementation date for the much-publicised Protection of Personal Information (POPI) Act is expected to be announced, and local businesses will have a year from this date to become compliant – or face severe penalties.

Passed into South African law towards the end of 2013, the POPI Act essentially regulates how companies store and secure personal information of individuals and entities. Because the act aligns South Africa with international laws on privacy, it includes some stringent rules that businesses – no matter their size – will need to follow to a T.

Wale Arewa, CEO of Secure IT asset disposal company Xperien, says, although the POPI Act gives companies a grace period of a year from commencement to comply with its requirements, they should make it a top priority now.

“There are serious penalties [for non-compliance with the act]. Besides the possibility of prison terms and fines of up to R10 million, POPI also allows individuals to institute civil claims. This means there is the possibility of further financial loss on top of any fine that may be imposed,” warns Arewa.

Data demolition

One of the POPI Act’s key objectives is to ensure customer data is destroyed sufficiently. According to the act, user data cannot be kept for longer than necessary and will have to be completely destroyed – not merely deleted or superficially disposed of.

This means it is simply not good enough for companies to wipe or format a hard drive, nor is it sufficient to toss it out, regardless of how unlikely it may be that it will be discovered.

The only sure-fire way to destroy data, is to physically shred it – a method vouched for by international business news site Bloomberg, in an article entitled “The right way to destroy sensitive data”.

“Hard drives are fed into a machine that resembles a photocopier, which chews and spits out slivers of scrap metal,” the site explains.

pbOffice, a division of PBSA (formerly Pitney Bowes South Africa), offers a failsafe solution to data destruction with two quality HSM machines – the HSM Powerline HDS230 Hard Drive Shredder and its smaller – but equally effective – counterpart, the HSM HDS150 Hard Drive Shredder.

Both fully data protection compliant, the two hard drive shredders destroy digital media devices in a safe and economical way. These safe and easy-to-use devices shred hard drives into tiny particles – ensuring absolute and irreversible destruction of all data contained on them.

Designed with longevity in mind, both hard drive shredders feature sturdy, solid steel-cutting units and powerful drives. Additionally, because the units feature high throughput capacity and energy-saving continuous operation, they are an intelligent choice for businesses seeking to reduce their carbon footprint.

Visit us today to find out more, or to request a quote.

[REFERENCES]  

Bloomberg.com

Xperien.com