Business and its workforce as we know it, has changed – suddenly and earth-shatteringly, across the globe.
The COVID-19 virus has forced countless individuals – from executive level, down to entry-level employees – to work from home, a major change in environment that in many cases accompanies unforeseen and unprecedented difficulties.
Doing everyday things that were previously basic, autopilot office tasks, such as signing purchase orders or sales contracts, or internal processes like leave approvals or capex requests, has become impossible under social distancing restrictions.
But working from home does not need to be difficult – at all; you do not need to lose control of your business. SigniFlow offers a failsafe solution for any work-from-home scenario that is simple, fast and sure.
We have seen first-hand how our customers, simply by using the same software they have been using for years, have seamlessly adapted to what was practically an overnight shift from office to home. Whether something straightforward, like leave approvals or claim forms – or higher-level procedures involving legally binding contracts and non-disclosure agreements, SigniFlow users have effortlessly transitioned and, in spite of the disaster that has gripped the globe, are enjoying business as usual.
Internationally compliant and legally accepted, SigniFlow is digital signature workflow software that fully digitises – and enhances – any process that requires a document to be signed or approved. It is process automation software that fits into your environment and works the way you need it to work.
If you have a laptop and internet connectivity at home, SigniFlow can enable your fully digital work-from-home office, literally in minutes. Our software will allow you to send documents for signing, receive and sign documents, and keep an audit trail of every single step of every business process and communication carried out – all 100% remote processes, with no human interaction necessary at any point.
Think of SigniFlow software as a work-from-home smartphone; one solution replaces your printer and scanner, courier services, face-to-face meetings and legal procedures. Whether you run an property agency, are a financial services provider, offer secretarial, tax or admin services – or even in the medical industry, where digital scripts and procedure sign-offs are now a necessity, our suite of digital enablers makes it possible for you to continue operations without anxiety or interruption.
Inevitably, COVID-19 has struck fear into people worldwide and left businesspeople reeling, unsure of how to sufficiently continue daily operations, but it needn’t give you sleepless nights. You do not need to lose time or money, or neglect your business. If you are forced to work from home, sign from home with SigniFlow.
To get more information on how we can enable your work-from-home office with remote signing and contactless business processes, contact us via our website or email email@example.com.
Work from home, sign from home with SigniFlow. Fast, simple and secure.
PBSA, including SIGNIFLOW global operations, continues to monitor the latest developments of the Coronavirus (COVID-19), which has now been classified by the World Health Organisation (WHO) as a global pandemic. Guided by our core values, we have taken and will continue to take actions that protect the health and well-being of our employees, partners and customers, as our number one concern.
PBSA business, support and service delivery teams have developed agile business continuity strategies that specifically deal with COVID-19 to safeguard the health of our employees and minimise the impact of delivering services to our customers.
A special COVID-19 committee has been formed and the following steps have been taken:
Individual reviews were conducted with each person in the organisation to assess personal risk, business risk and compile a comprehensive skills matrix.
Limitation of contact strategies were reviewed.
Work from home strategies were reviewed and feasibilities assessed.
Service delivery strategies were reviewed.
Support delivery strategies were reviewed.
Contingency plans for low, medium and high impact disasters were reviewed.
IT readiness infrastructure was reviewed.
Policies and Procedures
Standard Operating Procedures (SOP) under ISO9001:2015 are being implemented to deal with any change in the work environments.
A Pandemic Policy is being drafted.
Sanitising and hygiene at the workplace have been stepped up.
The following measures have been taken:
Sanitising. Awareness around the use of hand sanitisers has been stepped up. Hand sanitiser dispensing units have been installed at all critical points in-and-around the building and all external employees are equipped with hand sanitisers and medical-grade facemasks. Medical-grade facemasks and surgical gloves have also been made available to all staff.
Location and employee segregation. In order to limit human contact and to ensure contingency of management, key personnel and job functions, four isolated locations were identified that will host segregated groups of employees. Group segregation was done strategically in accordance with Personal Risk, Business Risk and Skills Matrix profiles of each person.
PBSA Head Office Building (Site A, hosting Group A)
SigniFlow Offices (Site B, hosting Group B)
PBSA Warehouse (Site C, hosting Group C)
DevOps Krugers (Site D, hosting Group D)
The fifth location grouping is known as “Offsite Isolated”, hosting Group E and relates to employees working from home, who have no contact with customers or other personnel.
The sixth location grouping is known as “Offsite non-isolated”, hosting Group F and relates to employees, who are designated to work from home, but may have periodic contact with customers and personnel also in Group F.
The seventh grouping is known as “Cape Town”, hosting Group G and relates to personnel stationed in Cape Town.
The eighth grouping is known as “Durban”, hosting Group H and relates to personnel stationed in Durban.
The ninth grouping is known as “UK”, hosting Group I and relates to personnel stationed in the SigniFlow UK office.
The tenth grouping is known as “AUS”, hosting Group J and relates to personnel stationed in the Melbourne Australia office.
Employee contingency groupings. Employee groupings per location were done in accordance with:
Segregation of management and key personnel.
Segregation in accordance with skills matrix and job function.
Segregation of divisional teams – Admin, Finance, Sales, Customer services and Support services.
Isolation by location of employees that were identified with higher-risk profiles.
Visits to customer premises. For the time being, “Offsite non-isolated” personnel will be permitted to meet at customer premises, upon executive approval only.
Onsite (customer premises) service personnel. No service disruptions are anticipated. For onsite maintenance and support functions, we have business continuity plans in place that are activated on demand. All internal systems, tools and monitors are designed to allow for remote work.
Visits to PBSA’s premises. For the time being, limited to executive approval, customers will be able to meet at Site A with anyone in Group A in a demarcated, isolated area. Customers will be requested to sanitise hands before entering the premises and may be asked to wear facemasks during the engagement.
Software Support. Support continues as normal. All internal systems, tools and monitors are designed to allow for remote work.
Software Development Support. Support continues as normal. All internal systems, tools and monitors are designed to allow for remote work.
Local travel. Suspended until further notice in accordance with local regulatory guidance and restrictions.
International travel. Suspended until further notice in accordance with local and international regulatory guidance and restrictions.
Digital Communications platforms.
All employees in all locations are connected via Microsoft Teams. All employees have the same access as before to IT systems like ERP and CRM via secure access protocols.
All employees have access to SigniFlow for internal workflow approvals and digital signing of forms, documentation and contracts.
Microsoft Teams has been identified as the primary means of video and teleconferencing engagements. Others like Skype, WebEx and Zoom will be considered in accordance with customer preference.
All employees have access to SigniFlow to distribute contracts, proposals and documentation for approval and digital signing by customers, partners, suppliers and/ or any external party.
These and other related policies and SOP’s are effective from 18 March 2020 until further notice. It is business as usual, but with a fine touch of digital.
A lot of the trepidation around digital transformation comes from misnomers & misunderstandings around what it is. We shed some light & offer professional tips to help make the process more doable than daunting.
Whether it’s because you don’t feel ready for disruption, don’t know how worthwhile it is for your business, or you’ve actually tried digital transformation before and failed, you are not alone in your fear of it.
IT experts regard digital transformation (also referred to as DT or DX) as an absolute necessity, given the globalisation and mobility that underpins modern-day business.
But, despite digital transformation being a vital part of companies’ future, many are resistant to it. Change can be scary. Digitalisation is new, daunting and often not seen by businesses as a necessity – and so put on the backburner or pushed to the curb entirely.
Undoubtedly, much of this fear factor stems from misnomers, myths and misunderstandings around what digital transformation actually is, and what it entails.
To understand what digital transformation is, let’s first look at what it is not.
• DX is not an immediate change; it is a shift in how you conduct your business – in the long term and going forward. Think of it like a lifestyle change, rather than a crash diet – which it’s no secret, never works.
• DX is not an IT project; it is a fundamental and gradual paradigm shift that must be understood and taken on board by the entire crew. Businesses cannot designate DX to their IT departments and expect it to transform the way non-IT employees work. Maximum productivity and efficiency require maximum buy-in.
• DX is not about hanging on to processes because they have worked and been effective in the past, because – in today’s business world – the case is quite the contrary. The “tried and tested” methods of yesterday are outdated, ineffective and cumbersome. This has been proven.
DX is about how businesses use modern-day technology and processes, in conjunction with their resources, to optimise performance and deliver supreme value to the demanding and digital-savvy consumer of today.
US-based research company, International Data Corporation (IDC), describes DX as, “[The process of] applying new technologies to radically change processes, customer experience, and value.”
Echoing our earlier point that DX is not about solving new problems with old solutions, the company says, “DX allows organisations to become Digital Native Enterprises that support innovation and digital disruption rather than enhancing existing technologies and models.”
In one of SigniFlow’s previous articles, on customer satisfaction – which is one of the profit pinnacles of DX – we said, “Digital transformation is essentially the implementation of new technology and software tools, primarily reliant on cloud computing, to the end of solving problems and delivering solutions faster, with less operating inefficiencies and costs.”
“Organisations that have advanced to the ‘Digital Transformer’ stage are rapidly pulling away from the rest – creating the beginning of a rift that will ultimately leave organizations on either side of the thrivers or survivors.”
Now that we’ve covered the what of DX, here are some pointers on the part that has many businesses befuddled – the how.
Founder and executive director of SigniFlow, Leon van der Merwe, and SigniFlow Americas CEO, Laila Robak, share some tips on how businesses should think – and go – about digital transformation.
More than IT: It is important to bear in mind that DX is not an IT project; it affects the entire business. DX should not be perceived as uniquely an IT project. We have seen this a number of time with our customers – DX projects are actually led by other departments, such as HR, Legal and Sales, which require efficient and safe processes.
Total buy-in: You need to get buy-in from all stakeholders, from the get-go. Too often we see an IT or business department buying in to a digitisation project, only to find at a later stage that Legal, HR or Architecture were all affected by the project, yet knew nothing about it. This can cause major delays to the project, while implementation could have already started. Think about everyone who will be affected by the project and involve them from the start.
Fear not: Don’t be afraid to take some calculated risks. Any project comes with associated risks and, no matter how much time is spent defining requirements, no one can never be 100% accurate. Adopt an agile approach and use CI/CD practices to minimise the cost of being wrong, rather than spending weeks – or even months – on trying to be right.
The human element: Nothing changes overnight, especially not people. Good DX systems simply assist humans to work more efficiently. The idea with digitisation is not to get rid of humans, but rather to make them more effective and accurate in their work, so the business can cope with expansion. However, humans take time to adapt, to understand and to learn the new processes that have been edged into their everyday lives. Once a process is automated, give the employees time to catch up and understand how things should be done going forward. Give them training and let them see how technology can help them do things better and faster than ever before.
Digital nation: Instil a digital culture in the workplace. Ensure that a digital culture is promoted from the top, down. Put marketing material up against the office walls, promoting employees to “think digital”, even before digitisation starts. Most failed digitisation projects are as a result of employees and executive members not buying in. It is critical that everyone in the business sees the advantages of digitisation, and shares in the vision of the company.
Rome wasn’t built in a day: Do not try to digitise the entire business in one go. Pick a few processes that make sense to start with, and digitise only them. As soon as employees start experiencing the advantages of the new systems first-hand, they will want more and will assist and push to have the rest of the processes digitised.
Never-ending story: Digitisation is never done. Ever. Digitising processes takes time and – once this is done – improving on initial process designs is never-ending.
A probe into property sales by one of SA’s biggest estate agents highlights the importance of conducting thorough KYC processes in line with FICA legislation.
For businesses that deal with the provision of financial services in any form, the importance of adhering to the financial laws that govern processes cannot be emphasised enough, with repercussions for non-compliance ranging from huge financial loss, to irreversible reputational damage.
The Financial Intelligence Centre Act, (FICA) which aims to combat financial crimes such as money laundering, tax evasion, and terrorist financing activities, came under the spotlight this week, after one of South Africa’s established real estate players, Pam Golding Properties, allegedly enabled money laundering by facilitating the sale of properties to politically exposed Mozambique nationals.
According to fin24, Pam Golding Properties is being probed by the Estate Agency Affairs Board (EAAB) in a case involving the sale of two properties worth R50 million to the family of former Mozambican president Armando Guebuza, in a transaction which is apparently raised suspicions of money laundering.
“It is alleged that the company may have contravened financial law by not following the legal requirements in the process of selling the properties in Dainfern and Kyalami Estate to the family.”
In what has been described by the EAAB as a “first of its kind”, the investigation will examine whether Pam Golding Properties violated the conditions of FICA, including whether the agency can be identified as an accomplice to money laundering.
While non-compliance to FICA laws specifically comes with its own hefty consequences of 15 years’ maximum imprisonment or a fine of up to R10 million, failure to comply with AML laws and regulations and breaches of financial sanctions can have further dire consequences, on top of punitive fines and criminal charges – such as damaged reputations and sanctioning.
What is FICA?
A pinnacle of South African law when it comes to fighting financial crime, FICA came into effect in 2003 after being introduced two years prior, with the aim of combatting financial crimes such as money laundering, tax evasion, and terrorist financing activities.
More recently, in May 2017, even tighter regulation was introduced with the FIC Amendment Act. Essentially, FICA makes sure that institutions know exactly who they are doing business with – i.e. Know Your Customer, or KYC.
KYC legislation has been introduced in most major financial centres across the globe. Such legislation is driven by recommendations and standards set by the Financial Action Task Force. The objectives of the FATF are to set standards and promote effective implementation of legal, regulatory and operational measures for combating money laundering, terrorist financing and other related threats to the integrity of the international financial system.
pbVerify & SigniFlow have combined their world-renowned technologies and software to create a fully digital, end-to-end FICA system that enables accountable institutions to carry out fully compliant KYC and onboarding processes, seamlessly and digitally – KYCFactory.
Incorporated in our solution, is pbVerify’s Sanctions, PEP and PIP (Politically Exposed and Influential Persons) reporting tool, which enables businesses to manually screen prospective clients and perform enhanced due diligence on anyone, from any country.
Read the latest on our ground-breaking digital KYC & compliance factory, KYCFactory, HERE.
pbsa health would like to invite all interested parties to come have an exclusive, personal experience of the Gollmann GO.Compact, at our brand new Gollmann showroom centre, now open at our Kyalami Business Park offices in Midrand, Johannesburg.
Please don’t hesitate to book an appointment with any of our team members, who are keen to show you first-hand how this groundbreaking new technology is changing the way pharmacies around the glove operate. Simply give us a call on +27 516 9461, or send an email to the team at firstname.lastname@example.org.
The team will ensure you enjoy a full demonstration on the functionality of the Gollmann GO.Compact, as well as make sure all of your burning questions are answered to your satisfaction. We are eager to share our excitement and knowledge of this revoluiton in pharmacy automation with you.
Technology and automation are changing the way pharmacies operate in remarkable ways, and pbsa health has teamed up with Germany-based pharmacy modernisation company, Gollmann, to bring the latest European automation technology to pharmacies of all sizes in Southern Africa.
Modern-day advances allow for the streamlining of processes, resulting in greatly improved stock management, increased efficiency and, ultimately, massive time and money savings, not to mention greatly improved customer experience.
The Gollmann GO.Compact, is a compact and flexible automated dispensing system for pharmacies. Thanks to its patented automated roll-fronted compactor system, GO.compact can accommodate more packs per metre of body length than ever before.
The GO.compact is designed to fit into any pharmacy; Gollmann custom builds the GO.compact to available height, width and length specifications.
We look forward to chatting with you – why not call us today? +27 11 516 9461 or email email@example.com for a quick response.
PBSA ‘s Innovation centre, situated in Kyalami Business Park (78 Kyalami Boulevard), is just a step away. Here’s a quick preview: