Knowing your customer is key to success in SME sector

SME Credit Business Credit Check

SME Credit Business Credit Check

Why the Credit vetting process of your potential and current clients in a Small to Medium Enterprises environment (SME), should be at the top of your list…every day.

SME’s are at a greater risk than large corporate companies due to the simple fact they have tight cash flow restrictions. If a client deviates from paying their 30 day account by 2 or 3 months it directly affects the business, owner and its employees.

The percentage of small businesses simply skipping out on this critical process is staggering.

A detailed credit application document with the correct capture information, credit vetting consent and related terms of agreement will go a long way in protecting the financial well being of your organisation.

By utilising an easy to use, online, credible and accurate credit vetting systems like pbVerify that is connected to all major credit bureaus and credit data providers will avoid getting your Debtors book in a twist.

pbVerify is specifically for small to medium sized businesses and brought to you by the trusted global name in customer communications, Pitney Bowes.

“Simply taking the steps to check the credit status of companies and Directors before doing business with them is straightforward, very affordable and it could make all the difference” Says Sean Bennett, senior national consultant at pbVerify.

Using a reliable credit vetting system to truly know your customer is the first responsible step to caring for your future and that of your business.

For all your Credit Vetting solutions, please visit www.pbverify.co.za or contact Sean Bennett on 011 516 9400 (Opt. 2) for a product demonstration.

A ground breaking digital signature technology that enables your customers to sign electronically.

CoSignCollabPBA digital signature solution that enables your customers to sign your online documents and forms electronically without them already having a digital signature or any hardware signing device.

 What’s all the excitement about?

Up until now, signing electronically with a digital signature was predominantly only available to licensed subscribers of digital signature applications and not to external customers whom are required to sign digital forms and documents, once-off. This is largely due to the cost associated with digital signatures and “on the fly” digital signatures not being available to a person that is not identified and linked to an established digital signature account.

With the new Cosign Collab service, you enable the customer to once-off sign the form or document electronically with a digital signature using the organisation’s license. The system establishes essential confidence and compliance in the signature with three key areas (the three I’s) when issuing the digital signature.

1. Intent to sign

Intent to sign is established through communication that requires action. Once the signer has opted by action to continue with the process, intent is established and the signing process is activated.

2. Identity of the signer

The Identity of the customer is established through various electronic communication methodologies. Existing account holders’ data can also be used in our identification methodologies. A combination of Email and mobile OTP (One time password) technologies are used to grant access to the document and digital signature.

3. Integrity of the document

After a user electronically signs the document with their issued digital signature, the content of the document is protected. If any changes are made to the signed document, the signature will no longer be valid. The validity of the digital signature and the integrity of the document can be verified by anyone using free Adobe PDF reader, no need for any additional software or licenses.

What does this mean for business?

Lets assume that you are a financial institution that requires a customer to fill out a form to apply for credit. There are generally three major processes that follows. The applicant fills out the form, prints a copy, signs it and scans it back before uploading or Emailing it. The organisation then processes the application and if successful a final agreement is drawn up that the applicant must sign. This is generally Emailed and the process of printing, signing, scanning and Emailing is repeated. In some instances the applicant is even expected to make his way into a branch to sign on paper.

With pbVerify’s CoSign Collab, this entire process is digitised. No paper, printing, signing and scanning of the document and no need for the document to be emailed or uploaded at any stage.

CoSignCollabPB

pbVerify CoSign Collab

Learn more about the CoSign digital signature solution

Please contact Leon van der Merwe on 011 516 9400 for more information or to book a product demo.

Author: Google

A Smarter Way to Onboard Customers – Digital onboarding

Does your business processes still require customers to fill out paper forms? If your answer is yes, we have good news for you.

It is estimated that more than 95% of businesses still use paper and print somewhere in the customer onboarding cycle.

digital onboarding

digital onboarding

Let us energise the process and impress your new prospective customers.

What’s happening in practice:

By emailing your client a Word or PDF application type document (even dynamic ones), you are unknowingly annoying your new prospective customers at a stage where you should be impressing them. In most cases after your customer receives the document, the following happens;

  1. Email received – attachment opened
  2. Document is printed on paper
  3. Document is filled in by hand
  4. Document is signed
  5. Document is scanned
  6. Scan is attached to email and email is sent.

 

Back at home:

Once this document is received back, the information now needs to be captured and verified and often printed, signed, scanned and emailed again.

 

Jump start efficiency

The pbVerify digital Onboarding solution changes this expensive, inefficient, labour intensive and time consuming process into a slick, streamlined process that will impress your customers;

  1. The customer is directed to an online onboarding form.
  2. The customer electronically completes the form, attaches any accompanying documentation.
  3. Submit

 

Back at home:

All information is electronically written to your ERP/ ECM/ CRM or other system for automated processing.

 

No printing, no hand written documents, no scanning no capturing and  no time wasted.

 

Intelliforms:

We also build in automated intelligence that enables the form to;

  1. Verify the Identity against Home Affairs and auto-populate only the verified data to the form
  2. Auto-populate client address and telephone number
  3. Run automated credit check
  4. Digital and electronic signing solutions
  5. Automated data flow

 

Please contact us on 011 516 9400 for more information or to book a product demo.